TENANTS

The security deposit is equal to one month’s rent and needs to be paid in full in order to be able to move in.

Rent will always be due on the first day of the month. You do get a grace period of 5 days.
If the rent payment is not received by the end of the 5th business day, you will be charged a late fee of 10% on the outstanding balance. The late fee will also be due with your rent payment.

You can:
Mail check or money order to our office with your complete address and unit number on the memo
Pay online by signing into your tenant portal
Pay in person at our office/dropbox with a check or certified funds

We do not accept cash payments due to security reasons.

If you know that you will not be able to make your rent payment, please call our office and notify our accounts receivable department immediately.

Yes, Tenants have to provide proof of renter’s insurance prior to taking possession of the residence.

If it is a non-emergency repair, you can send your request in writing via our online Tenant portal, email your property manager, or call our office at 843-723-1988. We try to assign work orders to our independent vendors as quickly as possible.

Whenever there is a plumbing issue, the first thing you should do is turn off the water. You should then call our office and speak to your Property Manager.

In case the issue occurs after business hours, you should call our emergency line and leave a message describing the problem at hand. Our on-call property manager will be in touch with you shortly.

If the smoke detector starts to beep, it might be possible that the battery needs to be changed. You can purchase one at your local hardware store or the local market.

In case you are unable to reach the smoke detector due to vaulted ceilings, you must complete a maintenance request form. Keep in mind that it is illegal to disconnect your smoke detector.

If the lockout happens during regular business hours, please contact your property manager and you can pick up a spare key from our office.

If the lockout happens after hours, you will have to arrange and pay a locksmith on your own. If the locks are changed, you must provide your property manager a copy of the new key.

Changing locks or re-keying without approval constitutes a serious violation of your lease agreement.

If the tenant desires to change, re-key, install or replace any security devices, he/she must send such a request to the office in writing.

Following approval, the tenants must pay for all expenses associated in advance. Any changes can only be made through approved contractors authorized by the management.

As per the terms of your lease agreement, an emergency is defined as a situation where the condition of the property is affected to an extent that it endangers the physical health or safety of the tenant(s).

To keep the after-hours emergency response efficient, tenants are requested not to call the emergency number for non-emergency requests.

If water is coming into the home because the main sewer line is clogged or a water pipe has broken or is leaking.

If weather conditions are cold and there is a failure of the heating system, this would constitute an emergency.

An example of a non-emergency situation is: Getting locked out of your apartment.

If the tenant causes the grass to die, additional cost incurred to re-sod the yard will be charged to the tenant. It is the tenant’s responsibility to clean up leaves in the fall and remove snow from sidewalks and driveways in winter.

Your roommate will have to fill in the rental application, pay the associated application fee and be checked for background etc. The management needs to know all occupants of the property. Failure to follow the due process can lead to termination of your lease agreement.